We want PageClimber to be worth it. If it is not the right fit, here is exactly how refunds and cancellations work. Payments are handled by our merchant-of-record payment processor, which processes any approved refund back to your original payment method.
1. Subscriptions (monthly and annual)
New subscriptions come with a 14-day money-back guarantee. If PageClimber is not for you, email us within 14 days of your first payment and we will cancel your plan and refund that payment in full.
After the first 14 days, subscription payments are not refundable, but you can cancel at any time. When you cancel:
- You keep access until the end of the period you have already paid for.
- You are not charged again.
- We do not provide partial refunds for unused time in a billing period.
You can cancel any time before a renewal date to avoid the next charge. If a renewal caught you by surprise, contact us and we will do our best to make it right.
2. Lifetime plans (Basecamp)
Basecamp lifetime plans come with a 14-day money-back guarantee. If you are not satisfied, email us within 14 days of purchase for a full refund. After 14 days, lifetime purchases are non-refundable. "Lifetime" means the lifetime of the PageClimber product, as described in our Terms of Service.
3. AI credit packs
An unused credit pack can be refunded within 14 days of purchase. Once any credits from a pack have been used, that pack is non-refundable, because credits are spent on real processing. Credits are only deducted when an AI action succeeds, so you are never charged for a failed request, and purchased credits never expire.
4. How to request a refund
Email support@pageclimber.co from the address on your account and tell us what you purchased. We respond within 3 business days. Approved refunds are returned to your original payment method through our payment processor. There is nothing else you need to do.
These guarantees are offered in good faith. We reserve the right to decline refunds we reasonably believe are fraudulent or abusive, including repeated buy-and-refund cycles, and to suspend or close accounts that abuse this policy. This does not affect any refund we are required to provide by law.
5. Your consumer rights
Nothing in this policy removes any mandatory refund or cancellation rights you have under the consumer laws of your country. Where those rights apply, they are in addition to the guarantees above.
6. Chargebacks
If something went wrong, please contact us first. We can almost always sort out a refund faster than a bank dispute can. Filing a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
7. Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page.
8. Contact
Questions about a refund or cancellation? Email support@pageclimber.co.